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Lost my content

Moderator: Paul Arden

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TrevH
Posts: 288
Joined: Wed Jan 09, 2013 7:13 pm

Lost my content

#1

Post by TrevH » Wed May 22, 2013 6:48 am

Hi

I updated the App on my iPhone, yesterday and I've now lost all the content. Even the different categories where you can download the video have disappeared.

I get the front page with Paul smirking shiftily, but then it flips to a blank page with just the green background.

What have I done?!

Cheers
Trev

Ré_

Lost my content

#2

Post by Ré_ » Wed May 22, 2013 6:58 am

Hi Trev,

You did nothing, the update has same problems.
Get back to the Appstore, update it again (if it does not offer an update go to the "developer info", you should find the update button there) and it will get you back to the previous version (?) and all your content will be there again.

I hope this will be fixed today. If the update will work on the iPhone I will post about it. It surely works on Android and I think on iPad too.

Cheers,

Ákos

TrevH
Posts: 288
Joined: Wed Jan 09, 2013 7:13 pm

Lost my content

#3

Post by TrevH » Wed May 22, 2013 8:50 am

Thanks, Akos. Couldn't quite work that one out but have reinstalled so all is now good :)

Cheers
Trev

Ré_

Lost my content

#4

Post by Ré_ » Wed May 22, 2013 8:55 am

Actually the update works if you delete the whole thing and reinstall it but than you really loose the videos and you have to download them again. I hope this will be fixed soon.

TrevH
Posts: 288
Joined: Wed Jan 09, 2013 7:13 pm

Lost my content

#5

Post by TrevH » Wed May 22, 2013 10:17 am

Yes. Just took a bit of time to down load again. Couldn't work out how to update it without doing that.

But no real problem :)

Thanks again
Trev

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cameroia
Posts: 10
Joined: Mon Apr 22, 2013 11:38 am
Location: Aberdeen, UK
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Lost my content

#6

Post by cameroia » Wed May 22, 2013 4:46 pm

Ré_ wrote:Hi Trev,
I hope this will be fixed today. If the update will work on the iPhone I will post about it. It surely works on ... I think on iPad too
Ákos
hi Akos - nope, the iPad update didn't work either. Did same as the iPhone - quick home page then crashed out.
I'll re-install it all again,on both devices, takes an age though :-(

cheers
iain

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Paul Arden
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Posts: 13232
Joined: Thu Jan 03, 2013 11:20 am
Location: Belum Rainforest
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Lost my content

#7

Post by Paul Arden » Fri May 24, 2013 11:46 pm

Sorry about that guys, it shouldn't have happened! We asked the developer to make one of the downloads (Lee's Triangle Method?) free, so it can be tested/sampled prior to purchase. Hopefully it's all good now? I've been in Ukraine the last few days.

Cheers, Paul
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