I can't see that there's any kind of quality process involved in hook production so we're at the mercy of some nameless company, down what's very likely to be a long rabbit hole of a production/distribution chain, buying the right material for whatever part of the process they're tasked to do. So someone mistakenly types 'grade 2 steel' instead of 'grade 3 steel' in a batch order and James and Tracy get bent hooks in the Bahamas (there's worse places you know...
)To be honest, the best solution is to get on social media and name and shame - otherwise nothing will change. Yes, you could be all polite and I'm sure they'll apologise and send you twice as many replacements (aka Fulling Mill's 'promise') but that doesn't help if Paul or TZ or whoever experience the same thing next week/month/year. Especially professional tiers who rely on word of mouth and reputation. And of course some unsuspecting fish who've now got fatter lips than would have otherwise been the case.
